Refund & Return Policy

At Hanging Stitches, every item is machine embroidered and carefully inspected before it ships. Because our products are handmade and many are made to order, we do not accept returns, exchanges, or cancellations once an order has been processed.

If there’s a problem with your order

Your satisfaction is important to us. If your order arrives:

• Damaged during shipping
• Defective
• Incorrect (you received the wrong item)

Please contact us within 7 days of delivery with your order number and photos of the issue.

We’ll review the problem and, when appropriate, provide a replacement or another solution at no additional cost.

Custom & Personalized Orders

Custom and personalized items are created specifically for you and are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Need Help?

If you have any questions before or after placing your order, we’re happy to help. We want every customer to love their purchase and will work with you to resolve any genuine issues.

Contact us:
📧 hello@hangingstitches.com